Frequently Asked Questions

You can find Nestlé's Annual Report on Nestlé Investor Relations. 

The safety of our products and the integrity of the ingredients from which they are manufactured are paramount to Nestlé. Genetically modified crops, as all raw materials used by Nestlé, comply with strict regulatory and safety evaluations. We will continue to use ingredients derived from genetically modified crops wherever appropriate provided their safety is proven, as required for all ingredients.

As a global food manufacturer and marketer, Nestlé takes into consideration local needs; cultural differences and consumer preference as well as attitudes concerning the use of ingredients derived from genetically modified crops. Wherever voluntary labeling schedules are introduced by governments, we will adhere to the position of that nations' food industry association.

For more information regarding genetically modified foods, please contact the following:

Grocery Manufacturers of America (GMA)
1010 Wisconsin Ave. NW, Suite 900, Washington, DC 20007 [or phone (202) 337-9400]
International Food Information Council (IFIC) - (202) 296-6540
National Food Processors Association (NFPA) - (202) 637-8060

The launch of the action program follows an international meeting in Accra, Ghana, attended by more than 150 stakeholders engaged in improving the well being of cocoa farming families and workers throughout West Africa.The International Institute of Tropical Agriculture (IITA), the Government of Ghana, USAID and the global chocolate/cocoa industry sponsored the conference.

The region-wide program is the next step in more than 12 months' work by a broad international alliance of industry, governments, leading experts on labor and agricultural issues, activists, consumer coalitions and other stakeholders. In late 2001, the industry signed an International Protocol to ensure that cocoa is grown without abusive child or forced labor.

"This action program will touch the lives of tens of thousands of cocoa farming families, while creating permanent, positive change in their communities," said John Rowsome, president of the Confectionery Manufacturers Association of Canada (CMAC) and a participant in the Ghana conference."Working closely with our partners, we are focusing our resources on where they will do the greatest good - on the ground, at the individual farm level."

To promote responsible cocoa farming, the pilot programs will directly address labor practices on cocoa farms while seeking to improve the overall well being of the cocoa farming community.While varied and holistic in approach, the pilot programs are broadly grouped into two categories

For additional information on this subject, please visit the Chocolate Manufacturers Association's Web site.

Unfortunately, we do not have items (i.e. pins, posters, pens, magnets, etc...) available to send.

Some Nestlé products may or may not be available in the U.S. In order to research your inquiry, please call our Consumer Services Center at 1-800-225-2270. Representatives are available to assist you Monday through Friday, 8:00 AM to 8:00 PM EST.

Please watch for our money-saving coupons in your favorite newspapers, Sunday supplements, and magazines. We do not provide coupons via the Internet.

We do not have a program for distributing samples to consumers, so please watch for money-saving coupons for our products in your favorite newspapers, Sunday supplements, and magazines.

The projected shipping time on promotional items and rebates is stated on the order form. Typically, it is shipped 8-10 weeks from the date the order is received. Shipping via 3rd Class Mail adds another 7-10 days.

If you feel that too much time has elapsed since you placed your order, or if you are dissatisfied with what you received, please call our Consumer Services Center at 1-800-225-2270, Monday through Friday, 8:00 AM to 8:00 PM EST.

Caffeine amounts based on a 6 oz. serving

MOUNTAIN BLEND™ - approximately 45 mg. per serving

NESCAFÉ® Classic Regular - approximately 65 mg. per serving

NESCAFÉ® Clasico Regular - approximately 65 mg. per serving
NESCAFÉ® Clasico Decaf - approximately 1-5 mg. per serving

NESCAFÉ® GOURMET INSTANT Regular - approximately 65 mg. per serving

NESCAFÉ® TASTER'S CHOICE® Regular - approximately 65 mg. per serving
NESCAFÉ® TASTER'S CHOICE® Gourmet Roast  - approximately 65 mg. per serving
NESCAFÉ® TASTER'S CHOICE® Decaf - approximately 1-5 mg. per serving
NESCAFÉ® TASTER'S CHOICE® Flavors - approximately 45 mg. per serving

For information about NESCAFÉ® TASTER'S CHOICE®, please visit Tasterschoice.com.

For information about NESTLÉ® COFFEE-MATE®, please visit Coffee-mate.com.

Many Nestlé Confections are marketed worldwide and not imported to the U.S. by Nestlé USA. They may sometimes have a very noticeable taste difference depending on the country and/or region of the world and are formulated to meet the preferences of the majority of consumers in those areas. However, there are some confection items that Nestlé USA does import, such as Perugina, Baci, After Eight, and Carlos V.

The amount of caffeine (a naturally occurring substance and chemical in many foods) found in a chocolate bar is minimal compared to a cup (6-oz) of regular brewed coffee. Actually the amounts found in a chocolate bar can be closer to a cup of decaffeinated coffee.

For example, a 1.55-oz NESTLÉ® CRUNCH® bar has less than 12 mg. of caffeine, whereas a 6-oz cup of brewed coffee has between 65 and 150 mg. of caffeine.

From start to finish, it takes approximately 50 minutes.

Unfortunately, freezing or refrigerating any type of chocolate does not make them stay fresher longer. Chocolate should always be stored between 60-70 degrees.

Almost all the WONKA® candies are peanut/nut free except WONKA® OOMPAS® and WONKA® Bar. We recommend consumers should always read the ingredient statement for the most current information.